Terms of service

These terms are between you and Fernhollow Home, Abbotswood, Romsey, SE22 8DL, United Kingdom.

About these terms

These terms apply to orders placed on the Fernhollow Home website. Please read them before ordering.

Orders

Your order is an offer to buy. A contract is formed when we email to confirm dispatch. We may decline an order, for example if an item is out of stock or a price is clearly wrong; if so we will refund you in full.

Prices

Prices are in pounds sterling and include VAT. Delivery is shown at checkout.

Products

Natural materials vary and photos are representative. Sizes are approximate.

Cancellations and returns

See our Refund policy. Your statutory rights are not affected.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms. We do not exclude liability where it would be unlawful to do so.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.