If you change your mind, you can cancel your order within 14 days of receiving it, and return the item within a further 14 days, in line with UK consumer law.
How to return
- Contact us through our contact form with your order number.
- Pack the item securely, unused and in its original packaging where possible.
- Send it back using a tracked service. Return postage is paid by you unless the item is faulty or we sent the wrong item.
We refund the item price and standard delivery within 14 days of receiving the return.
Faulty or damaged items
If something arrives damaged or faulty, tell us within 30 days and we will repair, replace or refund it. Your statutory rights are not affected.
Exceptions
Candles that have been burnt and dried flowers that have been removed from their packaging cannot be returned unless faulty.