Refund policy

Your right to cancel

Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of the day you receive it. Tell us through our contact page, then return the item within 14 days of telling us.

Condition of returns

Items should be unused and, where possible, in their original packaging. We may reduce a refund if an item has been handled more than needed to check it.

Refunds

We refund the item price and standard delivery cost within 14 days of receiving the item back (or proof of return), to your original payment method. Return postage is paid by you unless the item is faulty or wrong.

Faulty items

Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, damaged or not as described, contact us and we will repair, replace or refund it.

Exceptions

Burnt candles and dried flowers removed from their packaging cannot be returned unless faulty.